Executive IT Support Specialist in Sacramento, CA at SBM Site Services

Date Posted: 7/21/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Experience:
    Not Specified
  • Date Posted:
    7/21/2020

Job Description

Overview

SBM Management is looking to hire an Executive IT Support Specialist to join their team!  This position is responsible to work in a security constructed mindset while ensuring work is carried out in a discreet fashion with extreme confidentiality.  Technical Specialist who provides professional and timely support for a wide range of IT equipment and software.  Using a proactive approach to issues and opportunities, along with a sense of urgency and accuracy supports Executive users within SBM.   

Responsibilities
  • High standards of professionalism and integrity.
  • Protects and maintains the privacy of employee information.
  • Delivers high level IT support both onsite and at remote offices.
  • Provides consistent organization, planning and time management.
  • Ability to understand, troubleshoot and solve the technology challenges the CEO encounters in his day to day activities with effective decision making and problem solving.
  • Ability to explain technical issues in non-technical terms to end users
  • Focuses on technology requirements and tools such as laptops, desktop, iPad, iPhone, PC/Tablets, remote access, home offices etc.
  • Works with CEO’s Assistant and the IT Helpdesk to develop a support plan and technology roadmap for CEO technology needs, including travel and other offsite engagements.
  • Ability to work in an environment that may be occasionally stressful when assisting clients on site maintaining an excellent communication and customer service focus.
  • Works with remote support vendors as needed to have various tasks performed at home offices where travel and remote support are not possible.
  • Responds quickly to technology outages affecting the CEO and service at his home offices to restore service as quickly as possible, on a 24/7 basis as needed.
  • Works in partnership with the IT Helpdesk Team, understands and follows the established technology standards and support processes as appropriate.
  • Provides feedback based on CEO input and usage.
  • Develops ideas for new and improved solutions based on needs.
  • Establishes and monitors metrics on service delivery and customer satisfaction.
  • Ability to manage multiple projects, particularly those impacting end users.
  • Global support as needed.
  • Ability to work with a broad tolerance for the different work styles of the CEO.
Qualifications
  • Bachelor’s degree from a four-year college or university with three years’ experience in providing desktop support services to senior executives; and five years of user support experience, troubleshooting hardware and software problems required; or equivalent combination of education and experience.
  • Experience in managing projects and providing global support to end users.
  • Professional experience with current Windows OS, Apple OS, and hardware.
  • Professional experience with The Microsoft Office Suite (2013 and 2016) as well as Microsoft Exchange and Outlook.
  • Experience in Windows Server Active Directory management is required and Windows Server Administration is a plus.
  • Professional experience with VOIP, mobile technologies, network environment, specifically TCP/IP preferred.

Available Shift:  Full Time

Compensation:  Depends on experience