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Area Manager in Phoenix, AZ at SBM Site Services

Date Posted: 9/7/2018

Job Snapshot

Job Description

SBM Management is hiring an Area Manager. SBM is an international facilities services company that delivers the highest quality service and most competitive pricing to our customers with the least environmental impact as possible. We are a leader in our industry and provide support to many Fortune 100 and 500 companies throughout the US, Canada and Latin America. At SBM, we continually exceed our customer’s expectations by providing customized, results-driven facilities management services.

The Area Manager is responsible for the strategic and tactical, day-to-day execution of business across a group of accounts, with a focus on these key performance indicators:

Customer Satisfaction: We are viewed as the supplier of choice. At risk sites are quickly identified and sustaining solutions are implemented. Customers are retained and contracts renewed.

Safety: Our client’s employees are safe and injury free. Regional safety metrics meet or exceed company objectives and are trending towards an injury free environment.

Budget: Region meets or exceeds monthly budget targets. Managers drive for efficiencies to improve profitability.

Growth: The region meets or exceeds its business growth goal. The success of the region is measured by its ability to grow.

Employee Satisfaction: Our client is seen as the employer of choice. Employee satisfaction is measured by meeting or exceeding company turnover goal and employee satisfaction surveys.

Responsibilities
  • Ensure that safety goals are met at all accounts within area of responsibility
  • Oversee on-boarding process for all new managers/supervisors
  • Provide oversight and direction in preparation of account forecasts and budgets
  • Ensure key customers are raving fans
  • Provide weekly Site Reports to Regional Manager
  • Complete scheduled and unscheduled site audits
  • Schedule and manage QBR calendar within area of responsibility

Job Requirements

  • Bachelor’s Degree required; MBA preferred
  • 5+ years of experience in the janitorial and/or hospitality industry
  • Experience overseeing multiple accounts and managers or janitorial programs
  • Must be able to pass pre-employment background and drug screenings

Available Shift:  Full Time

Compensation:  Depends on experience