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Soft Services Site Manager in West Point, PA at SBM Site Services

Date Posted: 5/14/2018

Job Snapshot

Job Description

SBM Management is looking for a Soft Services Manager to join our team! The Soft Services Manager is responsible for directly overseeing the day-to-day operations at the site. This person also works with the client as well as the vendor to maintain a communicative relationship.

Responsibilities
  • Document and escalate instances of poor performance.
  • Pro-actively develop and manage client relationships ensuring that expected service levels are achieved.
  • Identify opportunities for improved operations to drive efficiencies (process and cost) and make recommendations SME’s and Account Director for consideration.
  • Position includes on-site support to review local issues and concerns with appearance and aesthetics of the property.
  • Work Orders are managed thru 360 Facility System. 
  • Overall includes all Scope of Work, Compensation, SLA, KPI's, Audits, and Governance Process including Meetings
  • Supporting all soft services ( security, landscaping/winter services, uniforms, pest control, and trash removal)

Job Requirements

  • Bachelor’s Degree from a four-year university
  • Minimum of 5 years’ experience in managing vendor performance
  • Ability to ensure services are delivered in occurrence with the contract and to agreed standards
  • Experience directly working in a pharmaceutical manufacturing environment GMP
  • Preferred experience with a soft services facility provider
  • Six Sigma or LEAN process manufacturing certification is a plus 

Available Shift:  Full Time

Compensation:  The salary for this position is $65,000 - $80,000 per year