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Manager of Applications Support in McClellan Park, CA at SBM Site Services

Date Posted: 10/11/2018

Job Snapshot

Job Description

SBM Management is looking to hire a Manager of Applications Support to join their team!  This position manages staff, applications stack, and other technical services, as well as provide daily guidance, direction, and support for SBM Enterprise Business Applications (EBA) Support Team. Work directly with the technology department to implement and mature application maintenance processes using ITIL service catalog concepts, and ensure alignment to existing application development frameworks for writing, testing, and production implementations.

  • Participate in the development of standards and procedures as well as enforcement of such standards and IT policies.
  • Establish clear lines of communication with the various business units. Determine, document and prioritize their needs and establish agreed upon service levels.
  • Manage back end legacy systems: Oracle JDE
  • Coordinate with IT Governance to ensure that application development and support work follows best practices, internal standards, policies and are developed pragmatically. Support contributors in execution and delivery of architecture tasks.
  • Provide technical leadership and expertise on business system architecture and application integration, analyzing business requirements and crafting appropriate, cost-effective, and logical solutions.
  • Develops and implements formal change management processes for IT business applications.
  • Set standards for Systems management, Systems integration and systems development across the organization.
  • Manage back end legacy systems: .Net/MSSQL custom application, Oracle JDE, and vendor supported applications
  • Augment staff by providing hands-on support for problem resolution and project completions
  • Manage application maintenance and support staff, including hiring, training, scheduling, and conducting annual evaluations and goal setting.
  • Evaluate current tools, as well as processes, in order to constantly improve maintenance and systems availability, and develop required documentation.
  • Ensure critical business application uptime and availability SLAs are met consistently.
  • Communication and Escalation of major priority application outages to IT management and Business.

Job Requirements

  • Bachelor of Science Degree in MIS, Computer Science or equivalent experience preferred.
  • Minimum 8+ years IT experience; minimum 3+ years application support experience and minimum 3+ years as within a managerial role as an IT manager.
  • May required to have a valid driver’s license.

Available Shift:  Full Time 

Compensation:  Depends on experience