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Custodial Customer Service Representative (CSR) in Cincinnati, OH at SBM Site Services

Date Posted: 4/16/2018

Job Snapshot

Job Description

SBM is currently looking to hire a Customer Service Representative (CSR) to join their team!  The CSR works well with co-workers and customers. Understand and follow explicit instructions, both oral and written. Give, receive or explain job related data using basic communication skills. Requires good judgement in thought and/or decision-making.  May need to explain work methods & instructions. Aid in training others or demonstrate work processes.

Responsibilities
  • Comply with safety rules, policies, and procedures. Stops at risk behavior of others and self.
  • Perform work assignments in a team with other employees.
  • Perform repetitive tasks.
  • Maintain clean work area.
  • Follow all protocols, company procedures, policies, and rules.
  • Take direction and respond to supervision.
  • Talk with lead, supervisor, co-workers, managers, and customers in a professional manner.
  • Fill in during staff shortage.
  • Support shift lead in completing punch-list items.
  • Use proper personal protective equipment.
  • Present a professional appearance and conduct.
  • Understand customer service and satisfaction.
  • Understand reporting systems, and of the environment.

§  Stocking restrooms

§  Transport small equipment, tools, chairs, & tables.

§  Straighten areas, such as lobbies, conference rooms, locker rooms, & break rooms

§  Dust mopping floors

§  Restroom cleaning

§  Pick up trash outdoors

§  Clean ashtrays

§  Light Vacuuming

§  Dusting

§  Window cleaning

§  Empty recycle boxes

§  Clean glass

§  Wipe down mirrors

§  Wipe down sinks, partitions, and stainless steel

§  Restock supply cabinet/room

§  Clean elevators

§  Carpet spotting

§  Transport trash & waste to proper disposal areas.

§  Polish metal & woodwork.

§  Clean upholstered furniture.

§  Clean window blinds.

§  Clean draperies.

§  Replace light bulbs.

§  Remove cobwebs

§  Trashing

§  Damp mop floors

§  Edging

Job Requirements
  • Less than high school education or up to one month related experience or training or equivalent combination of education & experience.
  • Completed all safety certifications
  • Ability to Read 2-3 syllable words, recognize similarities and differences between words and series of numbers. 
  • Ability to print clearly and speak simple sentences. 
  • Ability to communicate effectively with co-workers, supervisors, managers, and customers. 
  • Bi-Lingual in Spanish a plus.
  • Know how to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s. 
  • Know the American measures of money, weight, size, length, shapes, distance and measures such as, cups, pints, quarts, gallons, etc.
  • Required to have a valid driver’s license if driving own vehicle or company vehicle on business time, will also require you have proof of vehicle registration and insurance. 
  • Maybe required to be forklift certified and/or MER certified.

Available Shift:  (Offseason)  6:00am - 2:30pm, hours vary on game days

Compensation:  The pay rate for this position is $10.50 per hour 

****Please call or text Erika Wills at (513) 222-4215